FREQUENTLY ASKED QUESTIONS ABOUT CLEANING SERVICES
Call anytime, day or night. We have a 24 hour cancellation policy. If less than 24 hours a fee may apply.
We accept cash, cheques and credit cards ( Visa, Mastercard – fee of 2.5% applies).
Of course ! So long as you call us at least 24 hours prior to the appointment.
No. Xoclean provides all cleaning products and vacuum free of charge.
We are a pets friendly cleaning service ! Many clients have pets and they are usually no problem for our teams. However, please inform us if pets are present. We do instruct our teams not to enter a property if a threatening animal is present.
No. We understand you have a life to live, so we don't even need you to be there to let us in. If you will not be present while cleaning, please provide the information required to obtain access. We are fully insured, and are happy to make arrangements to secure the premises after our visit.
We mark your key with number references so its not identifiable with your address except to us. We keep the key locked up at our office. So you don't have to worry about leaving a key under the mat.
Normally for regular cleaning, we send one cleaner. For spring cleaning jobs we would send more, so to give you back your home in one day.
Please call us on 0422 925 896 for availability.
Our cleaning teams are on duty from 9am – 3pm Monday to Friday .
Our office cleaning teams are available in or outside normal trading hours.
Yes per your request. We will send you the same cleaner. Occasionally, due to illness and the cleaner is unavailable, we will ring you to give you the option to wait until your regular cleaner is well again ( a day or two off sick ) or if you are having a party or guests etc and want it cleaned, we can send another trained professional cleaner in her place. It's your option.
If for any reason you believe a cleaning service was inadequate, we will immediately resolve the problem free of charge, sending a team out to take care of you at once. Call us on 0422 925 896.
Our cleaners are trained to deal with any security systems. We recommend you program it with a special code for our cleaning team.
Please call us immediately on 0422 925 896. Your full satisfaction and repeat business is our top priority, so please don't hesitate to call.