(02) 4932 8737
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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS ABOUT CLEANING SERVICES

How to schedule an appointment?

Phone our office on 0249 328737 , mobile 0422 925 896 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I cancel an appointment?

Call anytime, day or night. We have a 24 hour cancellation policy. If less than 24 hours a fee may apply.

What are your payment methods and arrangements?

We accept cash, cheques and credit cards ( Visa, Mastercard – fee of 2.5% applies).

Can I reschedule an appointment?

Of course ! So long as you call us at least 24 hours prior to the appointment.

Do I need to supply cleaning products and vacuum cleaner?

No. Xoclean provides all cleaning products and vacuum free of charge.

What is your pet's policy?

We are a pets friendly cleaning service ! Many clients have pets and they are usually no problem for our teams. However, please inform us if pets are present. We do instruct our teams not to enter a property if a threatening animal is present.

Do I have to be at home while cleaning?

No. We understand you have a life to live, so we don't even need you to be there to let us in. If you will not be present while cleaning, please provide the information required to obtain access. We are fully insured, and are happy to make arrangements to secure the premises after our visit.

What's a good place to leave the key?

We mark your key with number references so its not identifiable with your address except to us. We keep the key locked up at our office. So you don't have to worry about leaving a key under the mat.

How many people do you send to my house?

Normally for regular cleaning, we send one cleaner. For spring cleaning jobs we would send more, so to give you back your home in one day.

How far in advance do I need to schedule an appointment?

Please call our office on 0249 328737 or mobile 0422 925 896 for availability.

What are your home cleaning times?

Our cleaning teams are on duty from 9am – 3pm Monday to Friday .

What are your office cleaning times?

Our office cleaning teams are available in or outside normal trading hours.

Will I get the same cleaner every time?

Yes per your request. We will send you the same cleaner. Occasionally, due to illness and the cleaner is unavailable, we will ring you to give you the option to wait until your regular cleaner is well again ( a day or two off sick ) or if you are having a party or guests etc and want it cleaned, we can send another trained professional cleaner in her place. It's your option.

Do you offer any service guarantee?

If for any reason you believe a cleaning service was inadequate, we will immediately resolve the problem free of charge, sending a team out to take care of you at once. Call us on 0249 328737 or mobile 0422 925 896.

How do you handle the security system?

Our cleaners are trained to deal with any security systems. We recommend you program it with a special code for our cleaning team.

If I believe something was stolen, damaged or have other issues, what do I do?

Please call our office immediately on 0249 328737 or mobile 0422 925 896. Your full satisfaction and repeat business is our top priority, so please don't hesitate to call.